HELP CENTER

Is shopping with Lula's Online Boutique safe?


We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available.




How do I receive assistance with my order?


Our team of customer service representatives is standing by to assist customers along every step of the way from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by calling  "907-205-6318"  in your order account with submitting the ticket, we will reply to you within 24 hours.




Refunds and Returns


In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will provide a 30% refund on your unreturned items. Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center. Message us for correct return addresse.




How do I track my order's progress?


Users are able to track orders by using the tracking number provided once our supplier or vendor have processed your order. If you have any trouble tracking an order on your own, you can contact a member of our customer service department and provide your registered email address and/or order number. Just contact us by sending us a message within the store website and submit a ticket, we will reply to you within 24 hours. Go to Tools Page.




Why should I become a Member?


First of all it is free, there is no monthly or hidden charges. All is to be done is use the login button at the top of the page. Entering fake names and emails will prevent you from using promo codes and other perks that Lula's Online Boutique has to offer you. Being a member, you are the first to know of all new arrivals and sales. Member's have their own online store that is accessable only by you. Clinck on the members store to access the Members Only Store.





Have questions about our services? We're Here to Help

907-205-6318

For easy access to our representatives, chat with us directly